Calls
Advanced options for sorting incoming calls
Automatic recording and storing of calls
Personalized greetings, messages, and notifications for customers
Easy transfer of existing phone numbers
Calls
Advanced options for sorting incoming calls
Automatic recording and storing of calls
Personalized greetings, messages, and notifications for customers
Easy transfer of existing phone numbers
AI
Possibility to deploy chatbots and voicebots for service automation
Automatic call transcription for easier processing and analysis
Summary of message and call content for quick retrieval of key information
Automatic message categorization based on content
Evaluation of the emotional tone of communication for early detection of dissatisfaction and better customer interaction management
Automated call quality assessment for faster, more objective, and deeper insights
IVR & PBX
Customization options for customers based on CRM data
Easy integration with external systems for quick and comprehensive customer information
Intelligent call routing to the agent the customer has previously interacted with
Easy creation of interactive scenarios for each customer
Omnichannel
Easy access to communication history with the customer across all supported channels
Broad options for integration with other platforms
Multichannel communication recorded in one place
Configurable quick responses to the most common inquiries
Call Recording and Quality Control
100% recording of interactions via email, web chat, and voice
Secure cloud data storage with various access level options
Single-channel and dual-channel call recording options
Easy searching and evaluation
Integration with other systems
Easy integration with tools for CRM, e-commerce, or helpdesk management
Implementation of history and contacts from other systems
Fast import and export of interactions thanks to custom API protocol
Extended options for simple data export
Agent Work Facilitation
Automatic callbacks for customers who were previously unable to reach you
Simple call tagging with options to add custom notes
Advanced call notification options
Easy setup of phone scripts and campaigns
Reporting, Management, and Support
Clear and reliable dashboard with extensive customization options
Agent performance overviews with detailed interaction data, real-time queue overviews
Clear and robust reports, statistics, and analyses
High level of data security and intelligent protection against fraudulent automated calls
Easy online management of users and their permissions
Request a demo and find out how Omni-A works
Otestujte výkon našeho řešení bez závazků
Otestujte výkon našeho řešení bez závazků
We will assess your current situationi
Identify opportunities for greater efficiency
Identify opportunities for greater efficiency
Show you ways to improve
Show you ways to improve
Note